@article{338145,
      author = {Hernon, Peter. and Altman, Ellen.},
      url = {http://library.usi.edu/record/338145},
      title = {Assessing service quality : satisfying the expectations of  library customers /},
      publisher = {American Library Association,},
      recid = {338145},
      pages = {xi, 206 p. :},
      address = {Chicago :},
      year = {2010},
}