TY  - BOOK
AU  - Hernon, Peter.
AU  - Altman, Ellen.
CN  - Z711
CN  - Z711
CY  - Chicago :
DA  - 2010.
ET  - 2nd ed.
ID  - 338145
KW  - Public services (Libraries)
KW  - Public services (Libraries)
PB  - American Library Association,
PP  - Chicago :
PY  - 2010.
SN  - 9780838910214 (pbk. : alk. paper)
SN  - 0838910211 (pbk. : alk. paper)
T1  - Assessing service quality :satisfying the expectations of library customers /
TI  - Assessing service quality :satisfying the expectations of library customers /
ER  -