The evaluation and measurement of library services / Joseph R. Matthews.
Matthews, Joseph R.
2007
Z678.85 .M37 2007 (Mapit)
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Title The evaluation and measurement of library services / Joseph R. Matthews.
Author Matthews, Joseph R.
ISBN 9781591585329 (pbk. : alk. paper)
1591585325 (pbk. : alk. paper)
Publication Details Westport, Conn. : Libraries Unlimited, 2007.
Language English
Description xx, 372 p. : ill. ; 26 cm.
Call Number Z678.85 .M37 2007
Dewey Decimal Classification 025.10973
Summary Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
Bibliography, etc. Note Includes bibliographical references and indexes.
Linked Resources Table of contents only
Record Appears in On-Campus Resources > Books
All Resources
Evaluation issues
Evaluation models
The right tools for the job
Qualitative tools
Quantitative tools
Analysis of data
Library users and nonusers
Evaluation of the physical collection
Evaluation of electronic resources
Evaluation of reference services
Evaluation of technical services
Evaluation of interlibrary loan
Evaluation of online systems
Evaluation of bibliographic/library instruction and information literacy
Evaluation of customer service
Evaluating the broader perspective
Accomplishments : the key to realizing value
Economic impacts
Evaluation of social impacts
Communicating the value of the library.

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