@article{342842,
      recid = {342842},
      author = {Matthews, Joseph R.},
      title = {The evaluation and measurement of library services /},
      publisher = {Libraries Unlimited,},
      address = {Westport, Conn. :},
      pages = {xx, 372 p. :},
      year = {2007},
      abstract = {Matthews outlines and argues for a broader and more robust  adoption of evaluation techniques in order to help library  managers combine traditional internal measurements with  more customer-centric measurements to form a truer picture  of a library's value for its stakeholders and patrons.},
      url = {http://library.usi.edu/record/342842},
}