TY  - BOOK
AB  - Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
AU  - Matthews, Joseph R.
CN  - Z678.85
CN  - Z678.85
CY  - Westport, Conn. :
DA  - 2007.
ID  - 342842
KW  - Libraries
KW  - Public services (Libraries)
KW  - Libraries
KW  - Public services (Libraries)
LK  - http://www.loc.gov/catdir/toc/ecip0717/2007017726.html
N2  - Matthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
PB  - Libraries Unlimited,
PP  - Westport, Conn. :
PY  - 2007.
SN  - 9781591585329 (pbk. : alk. paper)
SN  - 1591585325 (pbk. : alk. paper)
T1  - The evaluation and measurement of library services /
TI  - The evaluation and measurement of library services /
UR  - http://www.loc.gov/catdir/toc/ecip0717/2007017726.html
ER  -