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000342842 010__ $$a  2007017726
000342842 020__ $$a9781591585329 (pbk. : alk. paper)
000342842 020__ $$a1591585325 (pbk. : alk. paper)
000342842 035__ $$a(OCoLC)ocn124159605
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000342842 043__ $$an-us---
000342842 049__ $$aISEA
000342842 05000 $$aZ678.85$$b.M37 2007
000342842 08200 $$a025.10973$$222
000342842 1001_ $$aMatthews, Joseph R.
000342842 24514 $$aThe evaluation and measurement of library services /$$cJoseph R. Matthews.
000342842 260__ $$aWestport, Conn. :$$bLibraries Unlimited,$$c2007.
000342842 300__ $$axx, 372 p. :$$bill. ;$$c26 cm.
000342842 504__ $$aIncludes bibliographical references and indexes.
000342842 5050_ $$aEvaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library.
000342842 520__ $$aMatthews outlines and argues for a broader and more robust adoption of evaluation techniques in order to help library managers combine traditional internal measurements with more customer-centric measurements to form a truer picture of a library's value for its stakeholders and patrons.
000342842 650_0 $$aLibraries$$zUnited States$$xEvaluation.
000342842 650_0 $$aPublic services (Libraries)$$zUnited States$$xEvaluation.
000342842 650_0 $$aLibraries$$xEvaluation.
000342842 650_0 $$aPublic services (Libraries)$$xEvaluation.
000342842 85200 $$bgen$$hZ678.85$$i.M37$$i2007
000342842 85641 $$3Table of contents only$$uhttp://www.loc.gov/catdir/toc/ecip0717/2007017726.html
000342842 909CO $$ooai:library.usi.edu:342842$$pGLOBAL_SET
000342842 980__ $$aBIB
000342842 980__ $$aBOOK