@article{345151,
      recid = {345151},
      author = {Steiner, Sarah K. and Madden, M. Leslie.},
      title = {The desk and beyond : next generation reference services  /},
      publisher = {Association of College and Research Libraries,},
      address = {Chicago :},
      pages = {ix, 160 p. :},
      year = {2008},
      url = {http://library.usi.edu/record/345151},
}