000347345 000__ 04450nam\a2200469\a\4500 000347345 001__ 347345 000347345 003__ MiAaPQ 000347345 005__ 20211102003139.0 000347345 006__ m\\\\\o\\d\\\\\\\\ 000347345 007__ cr\cn\nnnunnun 000347345 008__ 070409s2007\\\\njua\\\\ob\\\\001\0\eng\d 000347345 010__ $$z 2007014933 000347345 020__ $$z9780470106969 (cloth) 000347345 020__ $$z0470106964 (cloth) 000347345 035__ $$a(MiAaPQ)EBC315242 000347345 035__ $$a(Au-PeEL)EBL315242 000347345 035__ $$a(CaPaEBR)ebr10295870 000347345 035__ $$a(CaONFJC)MIL97453 000347345 035__ $$a(OCoLC)437191245 000347345 040__ $$aMiAaPQ$$cMiAaPQ$$dMiAaPQ 000347345 043__ $$aa-cc--- 000347345 050_4 $$aHD2365$$b.E43 2007 000347345 08204 $$a004.068/4$$222 000347345 1001_ $$aEltschinger, Cyrill,$$d1965- 000347345 24510 $$aSource code China:$$bthe new global hub of IT outsourcing /$$cCyrill Eltschinger. 000347345 260__ $$aHoboken, N.J. :$$bJohn Wiley & Sons,$$cc2007. 000347345 300__ $$axxiii, 295 p. :$$bill. 000347345 336__ $$atext$$2rdacontent 000347345 337__ $$acomputer$$2rdamedia 000347345 338__ $$aonline resource$$2rdacarrier 000347345 504__ $$aIncludes bibliographical references and index. 000347345 5050_ $$aOutsourcing: the most important management trend of the past 75 years -- Outsourcing as a business force -- Made in China -- Setting the stage -- Battle of the titans: the global outsourcing landscape -- North America -- Europe -- South America -- Africa and the Middle East -- Asia-Pacific -- BRIC nations -- China: your essential shore -- Big numbers from a big country -- Government and politics -- Planes, trains, and automobiles -- Educating the masses -- Your essential shore -- The early years -- Made in China -- From pagers to market supremacy -- The Internet arrives -- Not yet a green light -- India outsources to China -- Risks and concerns -- Strategies that work -- What works? What is the right shore? What is the right model? -- Captive versus partner -- Build-operate-transfer -- Dual-shore delivery -- Going captive and avoiding the expat trap -- Ten lessons learned -- What works elsewhere does not necessarily work in China -- Develop a vision of the future beyond the next shareholder meeting -- Establish the right partnerships from the beginning -- Do your homework -- Commit for the long haul -- Prepare yourself for an unprecedented speed of change -- Choose an outsourcing city based on-- -- People, people, people -- Never give up -- It is all about face -- Winning the talent war -- English makes the world go round -- Recruiting staff -- Salaries on the rise -- Chinese work ethics -- Retaining staff: employee retention and loyalty programs -- China's outsourcing cities -- Beijing -- Shanghai -- Dalian -- Chengdu -- Xi'an -- Jinan -- Hangzhou -- Guangzhou -- Nanjing -- Shenzhen -- IT outsourcing, business process outsourcing, and knowledge process outsourcing in China -- Scope of outsourcing -- Global outsourcing options for customers -- Advantages of outsourcing to China -- Disadvantages to outsourcing to China -- Selection of vendor partners -- Due diligence of the capabilities of vendors -- Importance of business process standards -- Importance of standards in BPO -- Application of standards to different process types -- Process selection for outsourcing -- China's legal framework -- Market entry and establishing a business in China -- Intellectual property rights protection -- Employment issues -- Government policy -- Currency and taxation -- Dispute resolution and litigation -- China 2020 -- Pillar of the economy: focus on the high-tech sector -- Growth of the services sector -- Satisfying a fast-growing global IT and business processes services demand -- Overseas promotions leap forward -- Stable China market economic prospects -- Rise of globalization: in the front row -- China 2020: wild cards -- Appendix A: Exclusive survey of selected cities in cooperation with MOFCOM-- Appendix B: Case studies -- Appendix C: Contact information for major government offices, outsourcing centers, and online resources -- Index. 000347345 506__ $$aAccess limited to authorized users. 000347345 650_0 $$aContracting out$$zChina. 000347345 650_0 $$aInformation technology$$xManagement. 000347345 650_0 $$aElectronic data processing departments$$xContracting out. 000347345 655_0 $$aElectronic books 000347345 852__ $$bebk 000347345 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=315242$$zOnline Access 000347345 909CO $$ooai:library.usi.edu:347345$$pGLOBAL_SET 000347345 980__ $$aBIB 000347345 980__ $$aEBOOK 000347345 982__ $$aEbook 000347345 983__ $$aOnline