Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty.
Dougherty, Richard M.; Dougherty, Richard M. Scientific management of library operations.
2008
Z678 .D6 2008 (Mapit)
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Title Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty.
Author Dougherty, Richard M.
ISBN 9780810851986 (pbk. : alk. paper)
0810851989 (pbk. : alk. paper)
Publication Details Lanham, Md. : Scarecrow Press, 2008.
Language English
Description xviii, 269 p. : ill. ; 26 cm.
Call Number Z678 .D6 2008
Dewey Decimal Classification 025.1
Summary "Streamlining Library Services provides information on how to diagnose problem areas using such tools as Pareto and fishbone charts; use brainstorming; organize a work-flow study; and build and present cost studies. Special emphasis is placed on activities that should occur after the analysis is concluded, including data analysis, study results, and making recommendations to management. Guidelines are provided for managers and staff as they strive to streamline activities. Topics include implementation issues and strategies that must be addressed as new workflows and services are introduced, and organizational change issues and strategies for building staff support toward change."--Jacket.
Note Rev. ed. of: Scientific management of library operations. 2nd ed. 1982.
Bibliography, etc. Note Includes bibliographical references and index.
Added Author Dougherty, Richard M. Scientific management of library operations.
Linked Resources Table of contents only
Record Appears in On-Campus Resources > Books
All Resources
The roots of scientific management
The impact of technology : environments, productivity, and staff roles
Identifying targets of opportunity
Identifying the problem : diagnostic tools
Preparing for a study
Block diagram
Tools for process analysis
Tools for special situations
Forms and templates
Tracking systems : throughput/delay analysis
Self-administered diary studies
Work sampling
Direct time study
Costs
Assessing current activities
Designing streamlined activities
Implementing new activities
Managing organizational change.

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