Items
Details
Table of Contents
Some "can't go wrong" tips
Breaking bad news : the SPIKES protocol
Disclosing error : the CONES protocol
Managing conflict and escalation : the HARD protocol
Giving information effectively : the SAFER protocol
Some particularly difficult conversations
Conclusion : putting it all together and making a difference in communication.
Breaking bad news : the SPIKES protocol
Disclosing error : the CONES protocol
Managing conflict and escalation : the HARD protocol
Giving information effectively : the SAFER protocol
Some particularly difficult conversations
Conclusion : putting it all together and making a difference in communication.