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Practical plans for difficult conversations in medicine : strategies that work in breaking bad news / Robert Buckman.

Buckman, Rob.
2010
R727.3 .B835 2010 (Mapit)
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Title
Practical plans for difficult conversations in medicine : strategies that work in breaking bad news / Robert Buckman.
Author
Buckman, Rob.
ISBN
9780801895586 (pbk. : alk. paper)
0801895588 (pbk. : alk. paper)
9780801895579 (alk. paper)
080189557X (alk. paper)
Published
Baltimore : Johns Hopkins University Press, 2010.
Language
English
Description
xiii, 143 pages : illustrations ; 23 cm + 1 DVD (4 3/4 in.)
Call Number
R727.3 .B835 2010
Dewey Decimal Classification
610.69/6
Bibliography, etc. Note
Includes bibliographical references and index.
System Details Note
System requirements: Standard DVD player or on your computer with Microsoft Windows 98, 2000, XP, Vista, 7 or later operating system or an Apple Mac OS 8.1 or later operating system, with the following minimum system requirements: P3 700 MHz processor, 128 MB of RAM, 100 MB of free hard disk space, 102x768 screen resolution, DVD-ROM drive. Some computers with Windows XP may require an MPEG decoder.
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On-Campus Resources > Books
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Some "can't go wrong" tips
Breaking bad news : the SPIKES protocol
Disclosing error : the CONES protocol
Managing conflict and escalation : the HARD protocol
Giving information effectively : the SAFER protocol
Some particularly difficult conversations
Conclusion : putting it all together and making a difference in communication.

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