Operations rules [electronic resource] : delivering customer value through flexible operations / David Simchi-Levi.

The value of operations
Operations strategy. From customer value to operations strategy
Matching products, markets, and strategies
Procurement and supply contracts as competitive weapons
Risk mitigation strategies
Rethinking the role of information technology
Flexibility : the key enabler. System flexibility
Process flexibility
Product design flexibility
Emerging trends
The effects of oil price volatility
Doing well by doing good
Barriers to success.