@article{356112, author = {Samli, A. Coskun.}, url = {http://library.usi.edu/record/356112}, title = {Empowering the American consumer: corporate responsiveness and market profitability /}, publisher = {Quorum Books,}, recid = {356112}, pages = {xiv, 197 p. :}, address = {Westport, Conn. :}, year = {2001}, }