@article{358213,
      url = {http://library.usi.edu/record/358213},
      title = {Performance measurement accelerating improvement /  [electronic resource] :},
      publisher = {National Academies Press,},
      recid = {358213},
      pages = {xxi, 357 p. :},
      address = {Washington, D.C. :},
      year = {2006},
}