@article{360161,
      author = {Bhote, Keki R.,},
      url = {http://library.usi.edu/record/360161},
      title = {The ultimate Six Sigma: beyond quality excellence to total  business excellence /},
      publisher = {AMACOM/American Management Association,},
      recid = {360161},
      pages = {xxxvi, 404 p. :},
      address = {New York :},
      year = {2002},
}