@article{360229,
      recid = {360229},
      author = {Friginal, Eric.},
      title = {The language of outsourced call centers a corpus-based  study of cross-cultural interaction / [electronic resource]  :},
      publisher = {John Benjamins Pub. Co.,},
      address = {Amsterdam ;},
      pages = {xxii, 319 p.},
      year = {2009},
      url = {http://library.usi.edu/record/360229},
}