@article{361236,
      author = {Pang, Sauming.},
      url = {http://library.usi.edu/record/361236},
      title = {Successful service design for telecommunications a  comprehensive guide to design and implementation /  [electronic resource] :},
      publisher = {John Wiley & Sons,},
      recid = {361236},
      pages = {xvi, 343 p. :},
      address = {Chichester, U.K. :},
      year = {2009},
}