@article{362665, recid = {362665}, author = {Martinez, Arthur C., and Madigan, Charles.}, title = {The hard road to the softer side lessons from the transformation of Sears / [electronic resource] :}, publisher = {Crown Business,}, address = {New York :}, pages = {viii, 247 p. :}, year = {2001}, note = {Includes index.}, url = {http://library.usi.edu/record/362665}, }