@article{364405,
      recid = {364405},
      author = {Bhat, K. Shridhara.},
      title = {Total quality management: text and cases /},
      publisher = {Himalaya Pub. House,},
      address = {Mumbai [India] :},
      pages = {758 p. :},
      year = {2010},
      note = {Includes index.},
      url = {http://library.usi.edu/record/364405},
}