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000366805 050_4 $$aHF5415.5$$b.G353 2008
000366805 08204 $$a658.8/12$$222
000366805 1001_ $$aGallagher, Richard S.
000366805 24510 $$aWhat to say to a porcupine:$$b20 humorous tales that get to the heart of great customer service /$$cRichard S. Gallagher.
000366805 260__ $$aNew York :$$bAmerican Management Association,$$cc2008.
000366805 300__ $$axiv, 111 p. :$$bill.
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000366805 338__ $$aonline resource$$2rdacarrier
000366805 500__ $$aIncludes index.
000366805 506__ $$aAccess limited to authorized users.
000366805 650_0 $$aCustomer services$$vHumor.
000366805 650_0 $$aCustomer services$$xManagement$$vHumor.
000366805 650_0 $$aCustomer relations$$vHumor.
000366805 655_0 $$aElectronic books
000366805 852__ $$bebk
000366805 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=408807$$zOnline Access
000366805 909CO $$ooai:library.usi.edu:366805$$pGLOBAL_SET
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