@article{366824,
      note = {Includes index.},
      author = {Lundin, William, and Lundin, Kathleen, and Dobson, Michael  Singer.},
      url = {http://library.usi.edu/record/366824},
      title = {Working with difficult people/},
      publisher = {AMACOM,},
      recid = {366824},
      pages = {120 p. :},
      address = {New York :},
      year = {2009},
}