@article{368290,
      author = {Kar, Els van de. and Verbraeck, Alexander.},
      url = {http://library.usi.edu/record/368290},
      title = {Designing mobile service systems/},
      publisher = {IOS Press,},
      recid = {368290},
      pages = {x, 236 p. :},
      address = {Amsterdam :},
      year = {2008},
}