@article{376148,
      recid = {376148},
      author = {Poll, Roswitha. and Boekhorst, Peter te,},
      title = {Measuring quality performance measurement in libraries /  [electronic resource] :},
      publisher = {K.G. Saur,},
      address = {München :},
      pages = {269 p. :},
      year = {2007},
      url = {http://library.usi.edu/record/376148},
}