@article{379714,
      author = {Adubato, Steve.},
      url = {http://library.usi.edu/record/379714},
      title = {What were they thinking?: crisis communication : the good,  the bad, and the totally clueless /},
      publisher = {Rutgers University Press,},
      recid = {379714},
      pages = {xii, 248 p.},
      address = {New Brunswick, N.J. :},
      year = {2008},
}