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1. Interviewing in perspective : The interview society ; The history of interviewing
2. Structured interviewing
3. Group interviewing
4. Unstructured interviewing : Accessing the setting ; Understanding the language and culture of the respondents ; Deciding how to present oneself ; Locating an informant ; Gaining trust ; Establishing rapport ; Collecting empirical material
5. Types of unstructured interviewing : Oral history ; Creative interviewing ; Postmodern interviewing ; Grounded theory and the interview ; Gender and interviewing
6. Framing and interpreting interviews : Framing interviews ; Interpreting interviews
7. Ethical considerations
8. New trends in interviewing ; The interview as a negotiated accomplishment ; Empathetic interviewing ; The problematics of new approaches
9. Future directions : Formal interviews ; Group interviews ; Unstructured interviews ; Electronic interviewing
Conclusion.

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