@article{384032,
      recid = {384032},
      author = {Niven, Paul R.},
      title = {Balanced scorecard diagnostics: maintaining maximum  performance /},
      publisher = {Wiley,},
      address = {Hoboken, N.J. :},
      pages = {xvii, 206 p. :},
      year = {2005},
      url = {http://library.usi.edu/record/384032},
}