@article{384355,
      note = {"December 2004."},
      author = {Manoel, Edson.},
      url = {http://library.usi.edu/record/384355},
      title = {Service level management using IBM Tivoli Service Level  Advisor and Tivoli Business Systems Manager/},
      publisher = {IBM, International Technical Support Organization,},
      recid = {384355},
      pages = {xvi, 546 p. :},
      address = {Austin, TX :},
      year = {2004},
}