TY  - GEN
AU  - Manoel, Edson.
CN  - HD30.37
CY  - Austin, TX :
DA  - c2004.
ET  - 1st ed.
ID  - 384355
KW  - Business
KW  - Electronic commerce
KW  - Information technology
KW  - Service-level agreements.
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=3306461
N1  - "December 2004."
N1  - "SG24-6464-00."
PB  - IBM, International Technical Support Organization,
PP  - Austin, TX :
PY  - c2004.
T1  - Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager/
TI  - Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager/
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=3306461
ER  -