TY  - GEN
AU  - Darmawan, Budi.
AU  - Cox, Kimberly.
AU  - Ragab, Bahaeldin.
CN  - HD30.37
CY  - Austin, TX :
DA  - c2004.
ET  - 1st ed.
ID  - 384927
KW  - Business
KW  - Electronic commerce
KW  - Information technology
KW  - Service-level agreements.
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=3306798
N1  - "Tivoli software"--Cover.
N1  - "This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.
N1  - "June 2004."
N1  - "SG24-7053-00."
PB  - IBM, International Technical Support Organization,
PP  - Austin, TX :
PY  - c2004.
T1  - Business service management best practices/
TI  - Business service management best practices/
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=3306798
ER  -