TY - GEN AU - Manoel, Edson. CN - Proquest Ebook Central Academic Complete CN - T58.64 CY - [San Jose, Calif.?] : DA - 2002. ET - 1st ed. ID - 385337 KW - Information technology KW - Service-level agreements. LK - https://univsouthin.idm.oclc.org/login?url=http://site.ebrary.com/lib/usiricelib/Doc?id=10112597 N1 - "July 2002." N1 - "This edition applies to the IBM Tivoli service level advisor, version 1.1, and Tivoli enterprise data warehouse, version 1.1 products"--T.p. verso. N1 - "SG24-6611-00." PB - IBM International Technical Support Organization, PP - [San Jose, Calif.?] : PY - 2002. T1 - Introducing IBM Tivoli service level advisor TI - Introducing IBM Tivoli service level advisor UR - https://univsouthin.idm.oclc.org/login?url=http://site.ebrary.com/lib/usiricelib/Doc?id=10112597 ER -