@article{385413,
      note = {"March 2003".},
      author = {Cook, Jim,},
      url = {http://library.usi.edu/record/385413},
      title = {Performance management [electronic resource] /},
      publisher = {IBM International Technical Support Organization,},
      recid = {385413},
      pages = {xii, 154 p. :},
      address = {Rochester, MN :},
      year = {2003},
}