@article{386943,
      url = {http://library.usi.edu/record/386943},
      title = {International journal of health care quality assurance  addressing the issues of management and quality., Volume  21, Number 1,: Patient satisfaction structures, processes  and outcomes. [electronic resource] :},
      publisher = {Emerald,},
      recid = {386943},
      pages = {124 p. :},
      address = {[Bradford, England] :},
      year = {2008},
}