TY  - GEN
AU  - Fluss, Donna.
CN  - HE8788
CY  - New York, NY :
DA  - c2005.
ET  - 1st ed.
ID  - 387256
KW  - Call centers
KW  - Call centers
KW  - Customer services
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=243073
PB  - AMACOM Books,
PP  - New York, NY :
PY  - c2005.
T1  - The real-time contact center/
TI  - The real-time contact center/
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=243073
ER  -