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000387256 010__ $$z  2005004120
000387256 020__ $$z0814472567
000387256 035__ $$a(MiAaPQ)EBC243073
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000387256 035__ $$a(CaONFJC)MIL112688
000387256 035__ $$a(OCoLC)475962744
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000387256 050_4 $$aHE8788$$b.F58 2005
000387256 08204 $$a658.8/12$$222
000387256 1001_ $$aFluss, Donna.
000387256 24514 $$aThe real-time contact center/$$cDonna Fluss.
000387256 250__ $$a1st ed.
000387256 260__ $$aNew York, NY :$$bAMACOM Books,$$cc2005.
000387256 300__ $$axv, 221 p. :$$bill.
000387256 336__ $$atext$$2rdacontent
000387256 337__ $$acomputer$$2rdamedia
000387256 338__ $$aonline resource$$2rdacarrier
000387256 504__ $$aIncludes bibliographical references and index.
000387256 5050_ $$aTransforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService strategy -- Strategic role of quality management and liability recording -- The role of performance management in real-time contact centers -- Productivity and quality enhancement systems in real-time contact centers -- Real-time analytics : conquering the unstructured data challenge -- Contact center staffing and management -- Building and managing contact centers -- Navigating the offshore landscape -- Creating a world-class real-time engaged contact center -- Maximizing the benefits of the real-time contact center -- A final word.
000387256 506__ $$aAccess limited to authorized users.
000387256 650_0 $$aCall centers$$xManagement.
000387256 650_0 $$aCall centers$$xComputer network resources.
000387256 650_0 $$aCustomer services$$xManagement.
000387256 655_0 $$aElectronic books
000387256 852__ $$bebk
000387256 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=243073$$zOnline Access
000387256 909CO $$ooai:library.usi.edu:387256$$pGLOBAL_SET
000387256 980__ $$aBIB
000387256 980__ $$aEBOOK
000387256 982__ $$aEbook
000387256 983__ $$aOnline