@article{387687,
      author = {Wanna, John. and Freyens, Benoit. and Butcher, John.},
      url = {http://library.usi.edu/record/387687},
      title = {Policy in action the challenge of service delivery /  [electronic resource] :},
      publisher = {UNSW Press,},
      recid = {387687},
      pages = {xii, 321 p.},
      address = {Sydney :},
      year = {2010},
}