TY  - GEN
AU  - DiJulius, John R.,
CN  - HF5415.5
CY  - New York :
DA  - c2003.
ID  - 387760
KW  - Customer services.
KW  - Consumer satisfaction.
KW  - Customer loyalty.
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=243077
N1  - Includes index.
PB  - AMACOM,
PP  - New York :
PY  - c2003.
T1  - Secret service:hidden systems that deliver unforgettable customer service /
TI  - Secret service:hidden systems that deliver unforgettable customer service /
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=243077
ER  -