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000387760 050_4 $$aHF5415.5$$b.D558 2003
000387760 08204 $$a658.8/12$$221
000387760 1001_ $$aDiJulius, John R.,$$d1964-
000387760 24510 $$aSecret service:$$bhidden systems that deliver unforgettable customer service /$$cJohn R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
000387760 260__ $$aNew York :$$bAMACOM,$$cc2003.
000387760 300__ $$axix, 172 p. :$$bill.
000387760 336__ $$atext$$2rdacontent
000387760 337__ $$acomputer$$2rdamedia
000387760 338__ $$aonline resource$$2rdacarrier
000387760 500__ $$aIncludes index.
000387760 5050_ $$aSecret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships.
000387760 506__ $$aAccess limited to authorized users.
000387760 650_0 $$aCustomer services.
000387760 650_0 $$aConsumer satisfaction.
000387760 650_0 $$aCustomer loyalty.
000387760 655_0 $$aElectronic books
000387760 852__ $$bebk
000387760 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=243077$$zOnline Access
000387760 909CO $$ooai:library.usi.edu:387760$$pGLOBAL_SET
000387760 980__ $$aBIB
000387760 980__ $$aEBOOK
000387760 982__ $$aEbook
000387760 983__ $$aOnline