Introduction: Organizational change and improving the performance of government
The traditional procurement system and the difficulties of change
Discontent on the front lines
Joining the reform coalition
Changes at the top and the unleashing of reform
Initiating change : implications for theory and practice
How a change effort feeds on itself : theory
How a change effort feeds on itself : evidence
From attitude to behavior
"Deepening" and organizational change
Consolidating change : implications for theory and practice.