1. Introduction
Literature review
Approach
Organization of this monograph
2. Operation Desert Storm (Iraq, 1991)
Civilian casualty estimates
Handling of the civilian casualties issue
The arc of media and public concern
The Al Firdos bunker incident
Key lessons
3. Operation Allied Force (Kosovo, 1999)
Civilian casualty estimates
Handling of the civilian casualties issue
The arc of media and public concern
The April 14 convoy attacks outside Djakovica
The May 7 Chinese embassy bombing
Conclusions
4. Operation Enduring Freedom (Afghanistan, 2001-)
Civilian casualty estimates
Handling of the civilian casualties issue
The arc of media and public concern
The wedding party incident
Key lessons
5. Operation Iraqi Freedom (Iraq, 2003-)
Civilian casualty estimates
Handling of the civilian casualties issue
The arc of media and public concern
The marketplace incident
Key lessons
6. Implications and conclusions
The military: a highly credible institution
Recommendations.