@article{389566,
      note = {Includes index.},
      author = {Zeller, Dirk.},
      url = {http://library.usi.edu/record/389566},
      title = {Telephone sales for dummies/},
      publisher = {Wiley,},
      recid = {389566},
      pages = {xvi, 272 p. :},
      address = {Hoboken, NJ :},
      year = {2008},
}