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The supernova advisor: crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp.

Knapp, Rob, 1946-
2008
HG4621 .K64 2008
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Title
The supernova advisor: crossing the invisible bridge to exceptional client service and consistent growth / Rob Knapp.
Author
Knapp, Rob, 1946-
ISBN
9780470249277 (cloth)
0470249277 (cloth)
Publication Details
Hoboken, N.J. : John Wiley & Sons, c2008.
Language
English
Description
xxxi, 127 p. : ill.
Call Number
HG4621 .K64 2008
Dewey Decimal Classification
658.8/12
Bibliography, etc. Note
Includes bibliographical references and index.
Access Note
Access limited to authorized users.
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The trouble with success: the tyranny of the 80/20 rule
Contact: the humble foundation of the ultimate client experience
Segmentation: the supernova non-negotiable
Organization: promises made, promises kept
Planning: inspired action
Acquisition: explosive growth under control
Leading the practice: leaders developing leaders.

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