@article{390282,
      author = {Marc, Alexandre,},
      url = {http://library.usi.edu/record/390282},
      title = {Delivering services in multicultural societies [electronic  resource] /},
      publisher = {World Bank,},
      recid = {390282},
      pages = {xv, 98 p.},
      address = {Washington, D.C. :},
      year = {2010},
}