@article{393132,
      author = {Bell, Chip R. and Zemke, Ron. and Zielinski, David.},
      url = {http://library.usi.edu/record/393132},
      title = {Managing knock your socks off service/},
      publisher = {AMACOM,},
      recid = {393132},
      pages = {viii, 232 p. :},
      address = {New York :},
      year = {2007},
}