@article{393406,
      recid = {393406},
      author = {Shapiro, Daniel,},
      title = {Conflict and communication a guide through the labyrinth  of conflict management / [electronic resource] :},
      publisher = {International Debate Education Association,},
      address = {New York :},
      pages = {x, 295 p.},
      year = {2004},
      url = {http://library.usi.edu/record/393406},
}