@article{396057,
      recid = {396057},
      author = {Antony, Jiju. and Seow, Christopher.},
      title = {Six sigma for operational excellence/},
      publisher = {Emerald Group Pub.,},
      address = {[Bradford, England] :},
      pages = {p. 231-308.},
      year = {2004},
      url = {http://library.usi.edu/record/396057},
}