@article{397452,
      recid = {397452},
      author = {Neu, C. R. and Anderson, Robert H. and Bikson, Tora K.,},
      title = {Sending your government a message e-mail communication  between citizens and government / [electronic resource] :},
      publisher = {RAND,},
      address = {Santa Monica, CA :},
      pages = {xxx, 200 p. :},
      year = {1999},
      url = {http://library.usi.edu/record/397452},
}