TY  - GEN
AU  - Evardsson, Bo.
AU  - Gustafsson, Anders.
CN  - HF5415.5
CY  - Bradford, England :
DA  - c2005.
ID  - 397712
KW  - Customer services
KW  - Service industries.
LK  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=233865
PB  - Emerald Group Publishing,
PP  - Bradford, England :
PY  - c2005.
T1  - QUIS 9 symposium:service excellence in management /
TI  - QUIS 9 symposium:service excellence in management /
UR  - https://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=233865
VL  - v.15, no. 2
ER  -