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000397712 050_4 $$aHF5415.5$$b.Q857 2005
000397712 24500 $$aQUIS 9 symposium:$$bservice excellence in management /$$cguest editors: Professor Anders Gustafsson and Professor Bo Evardsson.
000397712 260__ $$aBradford, England :$$bEmerald Group Publishing,$$cc2005.
000397712 300__ $$a91 p.
000397712 336__ $$atext$$2rdacontent
000397712 337__ $$acomputer$$2rdamedia
000397712 338__ $$aonline resource$$2rdacarrier
000397712 4900_ $$aManaging service quality an international journal ;$$vv.15, no. 2
000397712 506__ $$aAccess limited to authorized users.
000397712 650_0 $$aCustomer services$$xManagement.
000397712 650_0 $$aService industries.
000397712 655_0 $$aElectronic books
000397712 7001_ $$aEvardsson, Bo.
000397712 7001_ $$aGustafsson, Anders.
000397712 852__ $$bebk
000397712 85640 $$3ProQuest Ebook Central Academic Complete $$uhttps://univsouthin.idm.oclc.org/login?url=https://ebookcentral.proquest.com/lib/usiricelib-ebooks/detail.action?docID=233865$$zOnline Access
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