@article{399295,
      recid = {399295},
      author = {Pepper, John,},
      title = {What really matters: service, leadership, people, and  values /},
      publisher = {Yale University Press,},
      address = {New Haven :},
      pages = {xii, 305 p. :},
      year = {2007},
      note = {"Material from this book was first published in an earlier  edition by Procter & Gamble in 2005"--T.p. verso.},
      url = {http://library.usi.edu/record/399295},
}