@article{402596,
      author = {Baker, Carolyn D. and Emmison, Michael, and Firth, Alan.},
      url = {http://library.usi.edu/record/402596},
      title = {Calling for help language and social interaction in  telephone helplines / [electronic resource] :},
      publisher = {John Benjamins Pub. Co.,},
      recid = {402596},
      pages = {xviii, 351 p.},
      address = {Amsterdam ;},
      year = {2005},
}