@article{405991,
      author = {Shah, Anwar.},
      url = {http://library.usi.edu/record/405991},
      title = {Public services delivery [electronic resource] /},
      publisher = {World Bank,},
      recid = {405991},
      pages = {xxxviii, 219 p.},
      address = {Washington, D.C. :},
      year = {2005},
}